Refund Policy

1. Overview

ReelCrews offers both free and paid services. This Refund Policy explains the circumstances under which refunds may be issued for paid services, subscriptions, or features.

ReelCrews (“ReelCrews,” “we,” “us,” or “our”) is committed to fair and transparent billing practices.

2. Free Services

ReelCrews’s core features — including profile creation, project listing, job board access, messaging, and verified credits — are available at no cost. Since no payment is required for these features, no refund applies.

3. Paid Services & Subscriptions

If ReelCrews introduces paid features, premium subscriptions, or transaction-based services in the future, the following refund terms will apply:

• Monthly subscriptions — You may cancel at any time. Access continues through the end of the current billing period. No partial-month refunds are issued for unused days.
• Annual subscriptions — You may request a full refund within 14 days of purchase. After 14 days, a prorated refund may be issued at our discretion based on the remaining term.
• One-time purchases — Refundable within 14 days of purchase if the service has not been substantially used. After 14 days, refunds are at our discretion.

4. How to Request a Refund

To request a refund, contact us at:

We will respond to refund requests within 5 business days. Approved refunds will be processed within 10 business days to the original payment method.

5. Cancellation

You may cancel any paid subscription at any time through your account settings or by contacting us. Upon cancellation:

• You will retain access to paid features through the end of your current billing period
• Your account will not be charged again after the current period ends
• Your data and profile remain accessible on the free tier

6. When Refunds May Not Apply

• Account suspended or terminated for violations of our Terms of Service
• Purchased more than 14 days ago (for one-time purchases) and substantially used
• Monthly subscription periods where the service was available and used
• Refunds previously processed for the same transaction

7. Billing Disputes

If you believe you have been charged incorrectly, please contact us at billing@reelcrews.com before initiating a chargeback with your bank. We will work with you to resolve the issue. Chargebacks initiated without first contacting us may result in account suspension.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If changes are material, we will notify you via email or through the Service.

9. Contact Us

For any questions about billing, refunds, or cancellations:

See also our Privacy Policy and Terms of Service.